Can’t use your authenticator?
Use one of the recovery codes you saved when you set up two-step sign-in, or write to us.
No recovery code?
Write to [e-mail]. We confirm it is you by e-mail and your account details, then reset two-step sign-in. After a reset, changing the dial, resuming and closing positions are locked for 24 hours (you can still close positions yourself at your broker; that switches the provider’s automatic sync off); pausing, leaving and withdrawing stay available.
Prototype: nothing is sent or stored; buttons move to the next screen. Sample data and placeholders are in dashed boxes. Back to the tour